The recent technological revolution has created sweeping changes across all facets of life, and this can especially be seen in the education and training sector. In the world of COVID-19, there has been a huge surge in the use of online training, with the improved availability and capability of learning management systems allowing for online training courses to be used with increased frequency and success. However, despite this increase in the use of technology, face-to-face training remains just as important, as it contains several aspects which cannot be replaced:

Face-to-face training allows each participant to interact with the instructor and their fellow participants much more effectively. Networking is a key principle of business, and these real-life human interactions important. Through face-to-face training, participants can establish stronger relationships, which will become key as the participant advances throughout their career.

During face-to-face training, the trainer implements strategies to keep the participants engaged and involved in the lesson. Distractions are minimised ensuring course content retention is maximised leading to better results.

Some of the most effective learning takes place when participants delve into detailed discussions and debates over the topic in question. This method of learning allows each participant to share their views with others, allowing everyone to view the subject from a different perspective in addition to strengthening interpersonal relationships between participants. This format of the lesson keeps everyone involved and engaged, and the participants learn from each other.

Face-to-face communication enriches the entire training experience, as valuable information can be conveyed between the trainer and the participant using gestures, facial expressions, tone, and volume of voice. Trainers can detect and respond to the concerns and misunderstandings of participants much more quickly and effectively when they are there in person, which allows the instructor to alter the pace and structure of the lesson to address any issues.

Following on from the previous point, a great advantage of face-to-face training is the adaptability of the courses. Customer service training, for example, can be generic or bespoke to a specific industry, say social housing. This ensures that the session is both relevant and engaging. Instructors can also adapt their courses to target areas of weakness, improving the overall effectiveness of the teaching. 

In a face-to-face lesson, the participant can take his/her problem to the trainer, who can then explain it immediately and in a clear way. When a task is set to the rest of the group, the trainer can sit down with any struggling participants 1-on-1 and give them focused, effective help for their needs.